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Product Recall Norms

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August 06, 2019

What is the issue?

  • There is a debate on the cause for delay in identifying unsafe products in the Johnson and Johnson (J&J) hip implant case.
  • This gave rise to a bigger question on how we should ensure the safety of consumer.

What is the current situation?

  • Governments and businesses are dealing with the reality that given global supply chains and increased product complexity, recalls are inevitable.
  • Whether it is recalls by automobile majors or food and drug manufacturers, safety issues are widespread.
  • As these occurrences escalate in India, there is an urgent need to build systems, regulation and map data which can mitigate such events.

What is the global disparity?

  • 2008 Sanlu milk scandal (China) - Infant formula adulterated with melamine led to infant deaths, resulted in a blanket ban on Chinese milk products and the final execution of the accused.
  • However, the difference in safety regulations worldwide is stark.
  • The J&J recalls took place in Australia and the US in 2010 but the Indian response began only in 2017.
  • It began when the Drug Controller General of India set up a committee to probe the issue.
  • Indian patients were eligible for revision surgeries but most were ignorant of this information.

What does their research reveal?

  • As per the research, in India, there were around 29 recall events across the automobile, drugs and food sectors.
  • But, the US Food and Drug Administration’s (FDA) import refusal list for India across food, drug and cosmetic products, in 2019 alone reveals an average of 162 refusals/month.
  • The reasons mentioned were ranging from mislabelling, adulteration and being unsafe for consumption to poor manufacturing practices.
  • Research suggests that firm-initiated preventive recalls are indicative of mature internal quality control systems which may be the case in automobiles.

What are the regulations?

  • The consumer protection laws have existed in India but an integrated regulatory framework for product recalls has been largely absent.
  • However, the factors like increasing consumer awareness, high profile recalls and the attention of policy-makers are helping the product safety movement gain momentum.
  • This is done through regulators such as the FSSAI, Central Drugs Standard Control Organisation (CDSCO) and the Society of Indian Automobile Manufacturers (SIAM).
  • The FSSAI and SIAM introduced the recall process draft and code in 2011 and 2012, respectively, but there is a need for stronger enforcement of safety standards and recall data.

What could be done?

  • Standards systems and recall data can mitigate the impact of a recall and enable faster tracking of unsafe products.
  • In India, efficient response to safety events is critical.
  • Standardised information mapping of recalls across sectors, stringent regulation and systemic accountability are essential for quick information dissemination to affected consumers.

 

Source: Business Line

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